In the event of Sickness or Injury, you should report to the Student Health Service,
if available, or the nearest physician or hospital. You may choose to be treated
within or outside of the First Health or Multiplan Networks. Reimbursement rates
will vary according to the source of care as described under the Summary Schedule
of Benefits and Medical Expense Benefits of your policy.
First Health – (800) 226-5116 /
Multiplan – (888) 342-7427 / www.multiplan.com
If you are outside the U.S. and need assistance with finding a provider contact
On Call International. From U.S. or Canada (800) 407-7307 International(01-603)
Present your insurance ID card to the provider and follow their instructions. The
completed claim form, all itemized bills, statements and receipts must be sent to
the Claims Administrator no more than 90 days after a covered loss occurs, or as
soon after that as is reasonably possible.
Contact ISO for a claim form or download
Please mail the completed claim form and accompanying documentation to:
Klais & Company, Inc.,
1867 West Market Street
Akron, OH 44313
Should it become necessary to check upon the status of your filed claim,
you may call the claims administrator at (800) 331-1096 between 9:00 A.M. and 5:00
P.M. EST Monday through Friday or e-mail to firstname.lastname@example.org.
On line claims status via the internet is available 24 hours a day at