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Our Customer Care unit is standing by to serve you. Office hours are Monday to Friday, 9 AM to 6 PM EST
150 West 30th Street, Suite 1101
New York, NY 10001
(800) 244-1180
(212) 262-8920
150 West 30th Street, Suite 1101
New York, NY 10001
Office hours are Monday to Friday, 9 AM to 6 PM EST

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(800) 244-1180

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(800) 244-1180

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(212) 262-8922

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Claim Procedures

We have appointed HealthSmart to administer our insurance plans and handle our claims. The company helps in achieving and maintaining maximum control over the cost of health care. HealthSmart will help you get the benefits you deserve at low negotiated rates, according to your insurance plan. The company offers 24/7 online claims status report and multilingual representatives dedicated to the special needs of international students.

In case of sickness or injury you should:
Visit the Student Health CenterWatch video

If you are a student and you've fallen ill or injured, please seek help at your school's Student Health Center first. If not available or no longer a student, please proceed to a doctor office or hospital. You may find doctors and hospitals in your area at: First Health or Multiplan.

Insurance ID card

Present your Insurance ID card (which can also be found in your confirmation email or in your online account) to the doctor or hospital receptionist.

Filing a claim

Having provided a copy of your insurance card, please ensure that the doctor, clinic or hospital will file a claim form on your behalf.

Completing the Claim Form

In case the medical service provider did not file a claim on your behalf, please fill out the Claim Form and send the completed form, including all itemized bills, statements and receipts, to our claims administrator, HealthSmart. Please do so as soon as possible, but no more than 90 days after the medical event. The Company maintains its right to investigate and verify that the eligibility requirements have been met for claims processing purposes.

Sending the claim form

The completed claim form and documentation can either be uploaded here, emailed to or mailed to: 

HealthSmart, 3320 West Market Street, Suite 100, Fairlawn, OH 44333

Check the status of a filed claim

You may check the status of your filed claim online 24 hours a day here. Please note that while most claims are processed within 10 business days, some claims may take up to 30 days to process. After your claims have been processed, you will have access to your Explanation Of Benefits (EOB) which explains how your bill was covered (view tutorial).

You may also call our claims administrator: (800) 203-4720 between 8:00 A.M. and 5:00 P.M. EST Monday through Friday or e-mail to: for status update.

Outside the USA

If you are traveling outside the U.S. and need 24 hours assistance in case of sickness or injury, please contact On Call:

U.S. or Canada:       (800) 407-7307
International:      +1 (603) 898-9159

Online claim status is available 24 hours a day here!