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Our Customer Care unit is standing by to serve you. Office hours are Monday to Friday, 9 AM to 6 PM EST
ISO
150 West 30th Street, Suite 1101
New York, NY 10001
Phone:
(800) 244-1180
Fax:
(212) 262-8920
ISO
150 West 30th Street, Suite 1101
New York, NY 10001
Office hours are Monday to Friday, 9 AM to 6 PM EST
Phones

Toll free:

(800) 244-1180
Fax
(212) 262-8920
E-Mails

Customer care:

customercare@isoa.org

Toll free phone

(800) 244-1180

General phone

(212) 262-8922
Fax
(212) 262-8920

Customer care E-mail

customercare@isoa.org

General E-mail

mailbox@isoa.org

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Claim Procedures

We have appointed HealthSmart to administer our insurance plans and handle our claims. The company helps in achieving and maintaining maximum control over the cost of health care. HealthSmart will help you get the benefits you deserve at low negotiated rates, according to your insurance plan. The company offers 24/7 online claims status report and multilingual representatives dedicated to the international student special needs.
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In case of sickness or injury you should:
1
Visit the Student Health Center
If fallen ill or injured, please seek help at the Student Health Center first. If not available, please proceed to a doctor office or hospital. You may find doctors and hospitals in your area at: First Heath or Multiplan
2
Insurance ID card
Present your Insurance ID card (which can also be found in your confirmation email or in your isoa.org account) to the doctor or hospital receptionist.
3
Filing a claim
Ask the doctor, clinic or hospital to file a claim form on your behalf.
4
Completing the Claim Form
Fill out the Claim Form and mail the completed form, including all itemized bills, statements and receipts, to our claims administrator, HealthSmart. Please do so as soon as possible, but no more than 90 days after the medical event. The Company maintains its right to investigate and verify that the eligibility requirements have been met for claims processing purposes.
Mailing the claim form
Please mail the completed claim form and documentation to:
HealthSmart, 3320 West Market Street, Suite 100, Fairlawn, OH 44333
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Check the status of a filed claim
You may check the status of your filed claim online 24 hours a day at www.healthsmart.com. You may also call our claims administrator: (800) 331-1096 between 9:00 A.M. and 5:00 P.M. EST Monday through Friday or e-mail to: iso@healthsmart.com.
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Outside the USA
If you are traveling outside the U.S. and need assistance in case of sickness or injury, please contact On Call
U.S. or Canada: (800) 407-7307
International: +1 (603) 898-9159
Online claim status is available 24 hours a day at www.healthsmart.com