Sign In
Our Customer Care unit is standing by to serve you. Office hours are Monday to Friday, 9 AM to 6 PM EST
150 West 30th Street, Suite 1101
New York, NY 10001
(800) 244-1180
(212) 262-8920
150 West 30th Street, Suite 1101
New York, NY 10001
Office hours are Monday to Friday, 9 AM to 6 PM EST

Toll free:

(800) 244-1180

Toll free phone

(800) 244-1180

General phone

(212) 262-8922

Reset Password

Not a member yet?

E-mail subjects

Claim Procedures

We have appointed HealthSmart to administer our insurance plans and handle our claims. The company helps in achieving and maintaining maximum control over the cost of health care. HealthSmart will help you get the benefits you deserve at low negotiated rates, according to your insurance plan. The company offers 24/7 online claims status report and multilingual representatives dedicated to the international student special needs.

In case of sickness or injury you should:
Visit the Student Health Center

If fallen ill or injured, please seek help at the Student Health Center first. If not available, please proceed to a doctor office or hospital. You may find doctors and hospitals in your area at: First Health or Multiplan.

Insurance ID card

Present your Insurance ID card (which can also be found in your confirmation email or in your account) to the doctor or hospital receptionist.

Filing a claim

Ask the doctor, clinic or hospital to file a claim form on your behalf.

Completing the Claim Form

Fill out the Claim Form and mail the completed form, including all itemized bills, statements and receipts, to our claims administrator, HealthSmart. Please do so as soon as possible, but no more than 90 days after the medical event. The Company maintains its right to investigate and verify that the eligibility requirements have been met for claims processing purposes.

Mailing the claim form

Please mail the completed claim form and documentation to: 

HealthSmart, 3320 West Market Street, Suite 100, Fairlawn, OH 44333

Check the status of a filed claim

You may check the status of your filed claim online 24 hours a day at You may also call our claims administrator: (800) 331-1096 between 9:00 A.M. and 5:00 P.M. EST Monday through Friday or e-mail to:

Outside the USA

If you are traveling outside the U.S. and need assistance in case of sickness or injury, please contact On Call:

U.S. or Canada:      (800) 407-7307
International:      +1 (603) 898-9159

Online claim status is available 24 hours a day at