We have appointed HealthSmart to administer our insurance plans and handle our claims. The company helps in achieving and maintaining maximum control over the cost of health care. HealthSmart will help you get the benefits you deserve at low negotiated rates, according to your insurance plan. The company offers 24/7 online claims status report and multilingual representatives dedicated to the special needs of international students.
Present your Insurance ID card (which can also be found in your confirmation email or in your online account) to the doctor or hospital receptionist.
Having provided a copy of your insurance card, please ensure that the doctor, clinic or hospital will file a claim form on your behalf.
In case the medical service provider did not file a claim on your behalf, please fill out the Claim Form and send the completed form, including all itemized bills, statements and receipts, to our claims administrator, HealthSmart. Please do so as soon as possible, but no more than 90 days after the medical event. The Company maintains its right to investigate and verify that the eligibility requirements have been met for claims processing purposes.
You may check the status of your filed claim online 24 hours a day here. Please note that while most claims are processed within 10 business days, some claims may take up to 30 days to process. After your claims have been processed, you will have access to your Explanation Of Benefits (EOB) which explains how your bill was covered (view tutorial).
You may also call our claims administrator: (800) 203-4720 between 8:00 A.M. and 5:00 P.M. EST Monday through Friday or e-mail to: firstname.lastname@example.org for status update.
If you are traveling outside the U.S. and need 24 hours assistance in case of sickness or injury, please contact On Call:
U.S. or Canada: (800) 407-7307
International: +1 (603) 898-9159
Online claim status is available 24 hours a day here!