Claims Process

ISO Claims department is ready to assist you with your claims

How to file a claim

Ask doctor to file a claim

Provide your insurance ID card to them, claim information is on your card.

Get insurance ID >
Get all claim documents

If your doctor does not file claims, get all required documents.

See required documents >
Complete the claim form

Fill out the claim form according to instructions on the form.

Get claim form >
Submit form & documents

File claim and required documents within 90 days.

Submit claims now >

Check claim status

Claims are normally processed within 10-20 business days. You will receive an Explanation of Benefits letter (EOB) from SISCO Benefits once the claim is processed.

Click on My claims section in your ISO account to check the claim status.

Check status

Please note: Your insurance company may investigate your claim, require additional information,
and verify that eligibility requirement and other terms were met before paying claims.

Question about your claims?

Please contact SISCO Benefits

(833) 577-2586


Office hours
Monday to Thursday 8am – 8pm EST
Friday 8am – 6pm EST

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You can submit claims to ISO claims department – SISCO Benefits:


Get from your doctor all itemized bills and payment receipts.

The itemized bill must have the name of the doctor or clinic, date of services, diagnosis code, procedure code, provider tax ID and total charge of the services.