Contact

Our Customer Care unit is standing by to serve you. Office hours are Monday to Friday, 9 AM to 6 PM EST

ISO

150 West 30th Street, Suite 1101

New York, NY 10001

Phone:

(800) 244-1180

Fax:

(212) 262-8920

E-mail Customer Care

ISO

150 West 30th Street, Suite 1101

New York, NY 10001

Office hours are Monday to Friday, 9 AM to 6 PM EST

Phones

Toll free:

(800) 244-1180

General

(212) 262-8922

Fax

(212) 262-8920

Toll free phone

(800) 244-1180

General phone

(212) 262-8922

Fax

E-mail Customer Care

Reset Password

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E-mail subjects

Find doctors, clinics or hospitals
To find an in-network doctor or hospital, please visit the
Find Doctors & Hospitals page.

Need more help? E-mail us
Claim procedures / check status of a claim
To file a claim or check the status of a claim already submitted, please visit the Claim Procedures page.

Need more help? E-mail us
Sign in / login problems
Please use your Member ID or e-mail address and password to sign in. Forgot password? Select the "I forgot my password" option.

Need more help? E-mail us
Waiver forms
For more information about waiver forms, please visit the Waiver Process section under the FAQ page.

Need more help? E-mail us
Update my address / change my personal information
Please sign in to your account and select “Update personal information & password.”

Need more help? E-mail us
Cancel my insurance plan
Please check the "Refund of premium" section in the brochure of your plan. A copy is available in your online account.

Need more help? E-mail us
Other questions
More questions and answers can be found on our FAQ page.

Need more help? E-mail us

ISO Insurance

International Student Insurance

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ISO Insurance Plans

School administrator?

Affordable ACA comparable plans for your int’l students.