Contact

Our Customer Care unit is standing by to serve you. Office hours are Monday to Friday, 9 AM to 6 PM EST

ISO

150 West 30th Street, Suite 1101

New York, NY 10001

Phone:

(800) 244-1180

Fax:

(212) 262-8920

E-mail Customer Care

ISO

150 West 30th Street, Suite 1101

New York, NY 10001

Office hours are Monday to Friday, 9 AM to 6 PM EST

Phones

Toll free:

(800) 244-1180

General

(212) 262-8922

Fax

(212) 262-8920

Toll free phone

(800) 244-1180

General phone

(212) 262-8922

Fax

(212) 262-8920

E-mail Customer Care

Reset Password

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E-mail subjects

Find doctors, clinics or hospitals

To find an in-network doctor or hospital, please visit the
Find Doctors & Hospitals page.

Need more help? E-mail us
Claim procedures / check status of a claim

To file a claim or check the status of a claim already submitted, please visit the Claim Procedures page.

Need more help? E-mail us
Sign in / login problems

Please use your Member ID or e-mail address and password to sign in. Forgot password? Select the "I forgot my password" option.

Need more help? E-mail us
Waiver forms

For more information about waiver forms, please visit the Waiver Process section under the FAQ page.

Need more help? E-mail us
Update my address / change my personal information

Please sign in to your account and select “Update personal information & password.”

Need more help? E-mail us
Cancel my insurance plan

Please check the "Refund of premium" section in the brochure of your plan. A copy is available in your online account.

Need more help? E-mail us
Other questions

More questions and answers can be found on our FAQ page.

Need more help? E-mail us

Important information about COVID-19

ISO plans provide coverage for sickness and injury, including COVID-19. Medically necessary pre-tests and treatments for COVID-19 will be covered as any other sickness, according to your plan benefits.

Click to read: Important information on coverage, testing, how to find a doctor, and more.

ISO Insurance

International Student Insurance

Monthly

Lifetime max.

Annual max

Evacuation

Repatriation

Deductible
Compass Silver

View policy

$33

$1000,000

$200.00

$200.00

$200.00

$200.00

Buy
Compass Gold

View policy

$33

$1000,000

$200.00

$200.00

$200.00

$200.00

Buy
ISO Med 1

View policy

$33

$1000,000

$200.00

$200.00

$200.00

$200.00

Buy
ISO Med 2

View policy

$33

$1000,000

$200.00

$200.00

$200.00

$200.00

Buy