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DOs and DON’Ts

The right way to use your insurance

If doctor asks me:
What is your insurance company?

right My plan uses the Cigna PPO network.

wrong "I have ISO insurance." Doctor's office will not recognize ISO. They know the PPO network name.

If doctor asks me:
Where can I verify your eligibility?

right Have the doctors call our claims department, SISCO Benefits at (833) 577-2586.

wrong Do not call Cigna Health Insurance.

If doctor asks me:
Where should we send the claims?

right Claims should be sent to Cigna PPO, PO Box 188061 Chattanooga, TN 37422.

wrong Do not send claims to ISO office.

If doctor asks me:
What is your insurance company?

right My plan uses the Cigna PPO network.

wrong "I have ISO insurance." Doctor office will not recognize ISO. They know the PPO network name.

If doctor asks me:
Where can I verify your eligibility?

right Have the doctors call our claims department, SISCO Benefits at (833) 577-2586.

wrong Do not call Cigna Health Insurance.

If doctor asks me:
Where should we send the claims?

right Claims should be sent to Cigna PPO, PO Box 188061 Chattanooga, TN 37422.

wrong Do not send claims to ISO office.

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