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DOs and DON’Ts

The right way to use your insurance

If doctor asks me:
What is your insurance company?

right My plan uses the Aetna PPO network.

wrong "I have ISO insurance." Doctor's office will not recognize ISO. They know the PPO network name.

If doctor asks me:
Where can I verify your eligibility?

right Have the doctors call our claims department, SISCO Benefits at (833) 577-2586.

wrong Do not call Aetna Health Insurance.

If doctor asks me:
Where should we send the claims?

right Claims should be sent to Aetna PPO, PO Box 981543 El Paso, TX 79998.

wrong Do not send claims to the First Health or Multiplan network or ISO office.

If doctor asks me:
What is your insurance company?

right My plan uses the First Health and Multiplan PPO network.

wrong "I have ISO insurance." Doctor office will not recognize ISO. They know the PPO network name.

If doctor asks me:
Where can I verify your eligibility?

right Have the doctors call our claims department, SISCO Benefits at (833) 577-2586.

wrong Do not call First Health or Multiplan Networks.

If doctor asks me:
Where should we send the claims?

right Claims should be sent to Aetna PPO, PO Box 981543 El Paso, TX 79998.

wrong Do not send claims to ISO office.

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